Shipping Policy

This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled in cases of delays, failed delivery, or damaged packages.

1

Shipping Availability

Shipping availability may vary depending on the seller, product, delivery location, product size, weight, and applicable restrictions.

Available shipping options and any applicable charges will be shown before the order is confirmed, where available.

VIKRYA does not guarantee that every product can be shipped to every location.

2

Order Processing

After an order is successfully placed, the seller is responsible for preparing the item for shipment. Sellers are generally expected to dispatch orders within the processing period specified on the relevant product listing. Processing times may vary depending on the product and seller. Order processing may take additional time during:
  • Weekends and public holidays
  • Sales and promotional periods
  • High-volume order periods
  • Unforeseen operational circumstances
  • Product-specific preparation requirements
The estimated delivery date provided at checkout or in your order details is an estimate and should not be considered a guaranteed delivery date unless explicitly stated otherwise.
3

Shipping Charges

Shipping charges may vary based on:
  • Delivery location
  • Product dimensions and weight
  • Shipping method
  • Seller's shipping arrangements
  • Number of items in the order
  • Applicable courier or logistics charges
Where shipping charges apply, they will generally be displayed to the buyer before the order is confirmed. Additional charges resulting from incorrect or incomplete delivery information provided by the buyer may be the buyer's responsibility.
4

Shipping Methods

Shipping methods may vary depending on the seller, product, destination, and available logistics providers.

The shipping option available for a particular order will be shown during the purchase process, where applicable.

VIKRYA does not guarantee the availability of any specific shipping method.

5

Estimated Delivery Time

Delivery times may vary depending on the seller's processing time, delivery location, logistics provider, product type, and other operational factors.

Any delivery date or delivery period shown on VIKRYA should be treated as an estimate unless explicitly stated otherwise.

Delays may occur due to circumstances outside the reasonable control of VIKRYA, the seller, or the delivery provider.

6

Delivery Address

Buyers are responsible for providing a complete and accurate delivery address when placing an order. Please ensure that the following information is correct:
  • Full name
  • House/building number
  • Street or locality
  • City
  • State/province
  • Postal/PIN code
  • Contact telephone number
Once an order has been dispatched, changes to the delivery address may not be possible. If an incorrect or incomplete address results in a failed delivery, additional shipping charges or re-delivery costs may apply.
7

Failed Delivery Attempts

Couriers may make multiple delivery attempts depending on their policies. A delivery may be unsuccessful due to circumstances including:
  • Recipient being unavailable
  • Incorrect address
  • Incorrect contact information
  • Refusal to accept the package
  • Restricted access to the delivery location
  • Failure to respond to courier communications
  • Local delivery restrictions
If a package is returned to the seller because delivery could not be completed, the buyer may be responsible for applicable re-shipping costs. Where an order cannot be delivered and is returned to the seller, the applicable refund or order-resolution process will be determined in accordance with VIKRYA's applicable policies.
8

Delayed Shipments

VIKRYA works with sellers and third-party logistics providers to facilitate timely delivery. However, shipping delays can occur for reasons outside VIKRYA's or the seller's reasonable control. These may include:
  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Strikes or labour disruptions
  • Government restrictions
  • Customs or regulatory delays
  • Public holidays
  • Incorrect address information
  • Courier operational issues
  • Unusually high shipping volumes
  • Other unforeseen circumstances
If an order is significantly delayed, buyers may contact VIKRYA Customer Support for assistance.
9

Damaged Packages

Buyers should inspect delivered products as soon as reasonably possible.

If an item or package arrives damaged, buyers should retain the original packaging, take photographs where possible, and contact VIKRYA Customer Support within the applicable reporting period.

VIKRYA may request supporting information before determining the appropriate resolution.

Any resolution will be handled in accordance with VIKRYA's applicable return, refund, or customer support policies.

10

Lost or Missing Shipments

If tracking indicates that an order has been delivered but the buyer has not received it, the buyer should first check with household members, building reception/security, neighbours, or other persons who may have accepted the package.

If the package cannot be located, the buyer should contact VIKRYA as soon as possible.

VIKRYA may work with the seller and/or shipping provider to investigate the shipment and determine the appropriate resolution.

11

Shipping Arrangements

Shipping arrangements may vary by seller, product, and order.

Where third-party logistics or seller-supported delivery arrangements are used, the applicable shipping details will be communicated as part of the order process.

VIKRYA may update or change available shipping arrangements from time to time.

12

International Shipping

VIKRYA does not guarantee international shipping availability.

If international shipping is offered for a particular product or destination, additional delivery charges, customs duties, taxes, import requirements, or other fees may apply.

Any such charges imposed by government authorities, customs agencies, or third-party providers may be the responsibility of the buyer where applicable.

Buyers are responsible for ensuring that purchased products may legally be imported into their destination.

13

Restricted Products and Shipping Limitations

Certain products may be subject to shipping restrictions due to their nature, size, weight, value, destination, or applicable laws and regulations.

A seller may restrict delivery of a particular product to certain locations.

If an order cannot legally or practically be shipped to the specified destination, VIKRYA may cancel the order and provide an appropriate resolution in accordance with the applicable policies.

14

Seller Responsibilities

Sellers using VIKRYA are responsible for:
  • Accurately describing their products.
  • Providing accurate product dimensions and shipping information where required.
  • Packaging products appropriately for transportation.
  • Dispatching orders within the stated processing period.
  • Providing valid tracking information where applicable.
  • Using an appropriate shipping provider.
  • Ensuring that products are legally permitted to be shipped.
  • Responding appropriately to delivery-related issues.
Sellers should take reasonable precautions to protect products from damage during transportation.
15

Buyer Responsibilities

Buyers are responsible for:
  • Providing an accurate delivery address.
  • Providing a valid contact number where required.
  • Being available to receive the shipment.
  • Following applicable courier delivery instructions.
  • Reporting damaged, missing, or incorrect items promptly.
  • Retaining relevant packaging and shipping documentation when required for a claim.
16

Delivery of Auction Purchases

For products purchased through an auction, shipping will generally follow the same delivery principles applicable to other purchases on VIKRYA.

Once the auction has concluded and the winning buyer has completed the required payment process, the seller will be notified to prepare the item for dispatch.

The applicable processing and delivery timeline will depend on the seller, shipping method, and destination.

17

Multiple Sellers and Separate Shipments

If an order contains products from multiple sellers, those products may be processed and shipped separately.

Buyers may therefore receive multiple packages, and delivery times may differ between products.

Separate shipping charges may also apply where applicable.

18

Changes to This Shipping Policy

VIKRYA may update this Shipping Policy from time to time to reflect changes in our services, shipping arrangements, legal requirements, or operational practices.

Any updated version will be published on this page with a revised "Last Updated" date.

19

Contact Us

If you have a question, concern, or need assistance with anything on VIKRYA? Please contact our customer support team through the support channels provided on our website. We’re here to help and ensure you have a smooth and hassle-free experience with VIKRYA.

Contact Customer Support

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