Privacy Policy
This Privacy Policy explains how VIKRYA collects, uses, stores, discloses, and protects your information when you access or use our marketplace services.
Information We Collect
We may collect different types of information depending on how you use our platform.
1.1 Personal Information
When you create an account or use our services, we may collect information such as:
- Full name
- Email address
- Mobile phone number
- Date of birth, where required for verification
- Billing and shipping addresses
- Account login information
- Profile information
- Buyer and seller account details
- Communication preferences
1.2 Identity Verification Information
To maintain a safe and trustworthy marketplace, certain users, particularly sellers, may be required to complete identity verification.
Depending on applicable requirements and the verification service used, this may include:
- Government-issued identification details
- Verification status
- Business information
- Tax-related information
- Bank account or payout information
- Other information reasonably required to verify your identity
We collect only information reasonably necessary for the relevant verification process.
1.3 Payment Information
When you make a purchase, pay for an auction item, or receive seller payouts, payment-related information may be processed through our third-party payment service providers.
We may receive information such as:
- Transaction ID
- Payment status
- Payment method type
- Billing information
- Partial payment details where provided by the payment provider
We generally do not store complete credit card or debit card numbers on our own servers when payments are processed through third-party payment providers.
1.4 Product and Transaction Information
If you sell or purchase products through our platform, we may collect and store information relating to:
- Products listed for sale
- Product descriptions and images
- Listing prices
- Auction starting prices
- Bids and bidding activity
- Purchase history
- Order information
- Shipping and delivery information
- Returns, cancellations, and refunds
- Seller fees and transaction records
1.5 Communications
If you contact us, submit a support request, report an issue, or communicate with another user through features provided by the platform, we may collect and retain those communications and related information.
1.6 Device and Technical Information
When you access our website, certain technical information may be automatically collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Screen resolution
- Approximate geographic information derived from technical data
- Pages visited
- Referring and exit pages
- Date and time of access
- Session information
- Website interaction data
- Error and diagnostic information
How We Use Your Information
We may use collected information for legitimate business and operational purposes, including:
Account Management
- Creating and maintaining user accounts
- Authenticating users
- Managing buyer and seller profiles
- Processing identity verification
- Providing account-related notifications
Marketplace Operations
- Publishing and managing product listings
- Processing purchases
- Operating auctions
- Processing and recording bids
- Maintaining accurate auction records
- Facilitating communication between buyers and sellers
- Managing orders and fulfillment
Payments
- Processing payments
- Processing seller payouts
- Calculating commissions and applicable fees
- Detecting payment-related issues
- Maintaining financial and transaction records
- Preventing unauthorized transactions
Security and Fraud Prevention
We may use information to:
- Detect suspicious activity
- Prevent fraud and abuse
- Identify unauthorized account access
- Investigate potentially fraudulent transactions
- Enforce marketplace rules
- Protect users and our platform
- Maintain the integrity of auctions and transactions
Customer Support
We may use your information to:
- Respond to inquiries
- Address complaints and transaction-related concerns
- Investigate reported issues
- Provide technical assistance
- Communicate about orders or account activity
Improvements and Analytics
We may analyze information about how users interact with our platform to:
- Improve website functionality
- Improve search and discovery
- Develop new features
- Monitor platform performance
- Understand usage patterns
- Improve user experience
Where appropriate, analytics information may be aggregated or anonymized.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the platform.
Cookies may be used to:
- Keep users signed in
- Remember preferences
- Maintain shopping and session information
- Improve website performance
- Analyze website traffic
- Detect security issues
- Personalize certain aspects of the user experience
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information with trusted third parties when necessary to operate and provide our services.
These parties may include:
Payment Service Providers
Payment processors may process payment information to complete purchases, refunds, and seller payouts.
Identity Verification Providers
We may use third-party services to verify the identity of users and sellers.
Hosting and Infrastructure Providers
Cloud hosting, database, storage, security, analytics, and infrastructure providers may process information on our behalf.
Shipping and Logistics Providers
Where necessary to fulfill an order, relevant information such as the recipient's name, shipping address, phone number, and order details may be shared with shipping or logistics partners.
Communication Providers
We may use third-party email, SMS, push notification, or communication services to send transactional and service-related communications.
Professional Advisors
Information may be shared with lawyers, accountants, auditors, consultants, insurers, or other professional advisors where reasonably necessary.
Legal and Regulatory Authorities
We may disclose information when required to: • Comply with applicable laws or regulations • Respond to valid legal requests • Comply with court orders or government requests • Investigate suspected fraud or unlawful activity • Protect the rights, safety, and property of our users, company, or others
Information Shared Between Buyers and Sellers
Because our platform operates as a marketplace, certain information may need to be shared between users to complete transactions.
For example, a seller may receive information necessary to fulfill an order, such as:
- Buyer's name
- Shipping address
- Contact information where necessary
- Order details
Similarly, information contained in a public product listing, such as product images, descriptions, seller display name, price, and listing information, may be visible to other users or visitors.
Users should avoid including unnecessary personal information in publicly visible listings, descriptions, images, or profile content.
Auction and Bidding Information
For auction listings, VIKRYA may collect and process information necessary to operate and maintain the auction.
This may include:
- Bid amounts
- Bidding activity
- Auction start and end times
- Bid status
- Auction results
- Relevant transaction information
Certain limited auction information may be visible to users where necessary for the operation and transparency of an auction.
VIKRYA may retain auction and transaction records where reasonably necessary for operational, security, fraud-prevention, accounting, or legal purposes.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain user accounts
- Complete transactions
- Maintain financial and business records
- Address complaints, claims, support requests, or transaction-related issues
- Prevent fraud and abuse
- Meet legal and regulatory requirements
- Enforce our agreements and policies
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
- Secure authentication mechanisms
- Encryption where appropriate
- Access controls
- Secure payment processing through established payment providers
- Monitoring for suspicious activity
- Regular security and infrastructure maintenance
- Restricted access to personal information
However, no website, application, database, or method of transmission over the internet can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe your account has been accessed without authorization.
Account Security
You should:
- Use a strong and unique password
- Keep your login credentials confidential
- Avoid sharing your account with others
- Log out when using a shared device
- Notify us promptly about suspicious account activity
We will not ask you to provide your password through unsolicited email or other unofficial communications.
Third-Party Services and Links
Our platform may integrate with or contain links to third-party websites, applications, payment services, identity verification services, shipping providers, or other external services.
These third parties may have their own privacy policies and terms of service.
We are not responsible for the privacy practices, security, content, or policies of third-party services that we do not control.
We encourage you to review the privacy policies of any third-party service before providing information to them.
Marketing Communications
Where permitted by applicable law, we may send you promotional communications about:
- New marketplace features
- Products and categories
- Special offers
- Platform announcements
- Events or campaigns
You may opt out of non-essential marketing communications by using the unsubscribe option included in the relevant communication or by contacting us.
Even if you opt out of marketing communications, we may continue sending essential service communications, including:
- Account notifications
- Transaction confirmations
- Auction notifications
- Security alerts
- Payment-related notifications
- Order-related and delivery-related communications, where applicable
- Important changes to our services or policies
Children's Privacy
Our services are not intended for children who are below the minimum age required to independently use such services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps to review and remove the information where required.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request information about how your data is used
- Withdraw consent where processing is based on consent
- Object to certain forms of processing
- Request restriction of certain processing
- Request a copy of certain personal information
- Opt out of certain marketing communications
These rights may be subject to legal, contractual, security, or operational limitations.
To exercise an applicable privacy right, please contact us using the details provided below.
Account Deletion
You may request deletion of your account by contacting us.
Before deleting an account, we may need to verify your identity and ownership of the account.
Certain information may be retained after account deletion when necessary for:
- Legal compliance
- Financial and accounting records
- Fraud prevention
- Handling outstanding claims, complaints, or transaction-related matters
- Security investigations
- Enforcement of agreements
- Other legitimate business purposes
Where information is retained, we will continue to handle it in accordance with applicable privacy requirements.
International Data Transfers
Depending on the services and infrastructure used by the platform, your information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will take reasonable measures to ensure that international transfers of personal information are carried out using appropriate safeguards.
Data Breaches and Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.
Where notification is required by applicable law, we will notify affected users and/or relevant authorities within the legally required timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Platform functionality
- Technology
- Legal or regulatory requirements
- Business practices
- Security practices
When changes are made, we will update the "Last Updated" date at the beginning of this page.
We encourage you to periodically review this Privacy Policy to stay informed about how we handle personal information.
Governing Law
This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations governing VIKRYA and its services.
Where applicable, privacy and data protection rights provided under the laws of the user's jurisdiction will continue to apply.
By using our website and marketplace services, you acknowledge that you have read and understood this Privacy Policy and understand how your personal information may be collected and used as described above.
Contact Us
If you have a question, concern, or need assistance with anything on VIKRYA? Please contact our customer support team through the support channels provided on our website. We’re here to help and ensure you have a smooth and hassle-free experience with VIKRYA.
Trusted by Our Bidders & Buyers
Seller identities are verified through KYC to support safer and more reliable transactions.
Payments are processed securely through trusted payment service providers.
Receive live bid and auction updates without manually refreshing the page.
Every valid bid is recorded with its amount and time for clear auction tracking.