This Privacy Policy explains how VIKRYA collects, uses, stores, discloses, and protects your information when you access or use our marketplace services.
We may collect different types of information depending on how you use our platform.
When you create an account or use our services, we may collect information such as:
To maintain a safe and trustworthy marketplace, certain users, particularly sellers, may be required to complete identity verification.
Depending on applicable requirements and the verification service used, this may include:
We collect only information reasonably necessary for the relevant verification process.
When you make a purchase, pay for an auction item, or receive seller payouts, payment-related information may be processed through our third-party payment service providers.
We may receive information such as:
We generally do not store complete credit card or debit card numbers on our own servers when payments are processed through third-party payment providers.
If you sell or purchase products through our platform, we may collect and store information relating to:
If you contact us, submit a support request, report an issue, or communicate with another user through features provided by the platform, we may collect and retain those communications and related information.
When you access our website, certain technical information may be automatically collected, including:
We may use collected information for legitimate business and operational purposes, including:
We may use information to:
We may use your information to:
We may analyze information about how users interact with our platform to:
Where appropriate, analytics information may be aggregated or anonymized.
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the platform.
Cookies may be used to:
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information with trusted third parties when necessary to operate and provide our services.
These parties may include:
Payment processors may process payment information to complete purchases, refunds, and seller payouts.
We may use third-party services to verify the identity of users and sellers.
Cloud hosting, database, storage, security, analytics, and infrastructure providers may process information on our behalf.
Where necessary to fulfill an order, relevant information such as the recipient's name, shipping address, phone number, and order details may be shared with shipping or logistics partners.
We may use third-party email, SMS, push notification, or communication services to send transactional and service-related communications.
Information may be shared with lawyers, accountants, auditors, consultants, insurers, or other professional advisors where reasonably necessary.
We may disclose information when required to: • Comply with applicable laws or regulations • Respond to valid legal requests • Comply with court orders or government requests • Investigate suspected fraud or unlawful activity • Protect the rights, safety, and property of our users, company, or others
Because our platform operates as a marketplace, certain information may need to be shared between users to complete transactions.
For example, a seller may receive information necessary to fulfill an order, such as:
Similarly, information contained in a public product listing, such as product images, descriptions, seller display name, price, and listing information, may be visible to other users or visitors.
Users should avoid including unnecessary personal information in publicly visible listings, descriptions, images, or profile content.
For auction listings, VIKRYA may collect and process information necessary to operate and maintain the auction.
This may include:
Certain limited auction information may be visible to users where necessary for the operation and transparency of an auction.
VIKRYA may retain auction and transaction records where reasonably necessary for operational, security, fraud-prevention, accounting, or legal purposes.
We retain personal information for as long as reasonably necessary to:
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include:
However, no website, application, database, or method of transmission over the internet can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you believe your account has been accessed without authorization.
You should:
We will not ask you to provide your password through unsolicited email or other unofficial communications.
Our platform may integrate with or contain links to third-party websites, applications, payment services, identity verification services, shipping providers, or other external services.
These third parties may have their own privacy policies and terms of service.
We are not responsible for the privacy practices, security, content, or policies of third-party services that we do not control.
We encourage you to review the privacy policies of any third-party service before providing information to them.
Where permitted by applicable law, we may send you promotional communications about:
You may opt out of non-essential marketing communications by using the unsubscribe option included in the relevant communication or by contacting us.
Even if you opt out of marketing communications, we may continue sending essential service communications, including:
Our services are not intended for children who are below the minimum age required to independently use such services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps to review and remove the information where required.
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
These rights may be subject to legal, contractual, security, or operational limitations.
To exercise an applicable privacy right, please contact us using the details provided below.
You may request deletion of your account by contacting us.
Before deleting an account, we may need to verify your identity and ownership of the account.
Certain information may be retained after account deletion when necessary for:
Where information is retained, we will continue to handle it in accordance with applicable privacy requirements.
Depending on the services and infrastructure used by the platform, your information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will take reasonable measures to ensure that international transfers of personal information are carried out using appropriate safeguards.
If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.
Where notification is required by applicable law, we will notify affected users and/or relevant authorities within the legally required timeframe.
We may update this Privacy Policy from time to time to reflect changes in:
When changes are made, we will update the "Last Updated" date at the beginning of this page.
We encourage you to periodically review this Privacy Policy to stay informed about how we handle personal information.
This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations governing VIKRYA and its services.
Where applicable, privacy and data protection rights provided under the laws of the user's jurisdiction will continue to apply.
By using our website and marketplace services, you acknowledge that you have read and understood this Privacy Policy and understand how your personal information may be collected and used as described above.
If you have a question, concern, or need assistance with anything on VIKRYA? Please contact our customer support team through the support channels provided on our website. We’re here to help and ensure you have a smooth and hassle-free experience with VIKRYA.
Seller identities are verified through KYC to support safer and more reliable transactions.
Payments are processed securely through trusted payment service providers.
Receive live bid and auction updates without manually refreshing the page.
Every valid bid is recorded with its amount and time for clear auction tracking.