Return Policy
This Return Policy explains when returns, refunds, replacements, or cancellations may be accepted and the process for initiating a return.
VIKRYA operates as a marketplace connecting independent sellers with buyers. Because products are listed and fulfilled by individual sellers, return eligibility may vary depending on the product, seller, category, and reason for the return.
A return may be accepted when:
- The item received is materially different from its listing description.
- The wrong item was delivered.
- The item arrived damaged or defective.
- The item is missing essential components or accessories that were included in the listing.
- The item is counterfeit or determined to be inauthentic where authenticity was expressly represented as part of the listing.
- The seller has specifically offered a return option for that listing.
- A return is required under applicable consumer protection laws.
Not every item purchased through VIKRYA will automatically be eligible for return.
For products purchased through the Buy Now option, buyers should carefully review the product description, photographs, specifications, condition, seller information, and any stated return terms before completing the purchase.
If a product is eligible for return, the buyer must submit a return request within 7 days of delivery.
The return request should clearly state the reason for the return and may require supporting photographs, videos, delivery information, or other relevant evidence.
Purchases made through an auction are subject to the terms of the applicable auction listing.
Once an auction has ended and a winning buyer has been confirmed, the transaction is generally considered final. Returns may only be accepted where:
- The item is significantly not as described.
- The wrong item was delivered.
- The item arrives damaged or defective.
- The item is proven to be counterfeit or materially misrepresented.
- The seller has expressly provided a return option.
- Applicable law provides the buyer with a return or cancellation right.
A buyer may not request a return solely because they changed their mind, found the item elsewhere at a lower price, or no longer wish to complete the purchase, unless the listing or applicable law specifically permits such a return.
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Items That Are Not Eligible for Return
Certain purchases may not be eligible for return due to their nature, condition, or applicable legal restrictions.
Unless otherwise stated on the listing, returns may not be accepted for:
- Items clearly marked "Final Sale" or "Non-Returnable".
- Custom-made or personalized products.
- Products damaged after delivery due to misuse, negligence, improper handling, or unauthorized modifications.
- Items where the buyer has altered, repaired, assembled, or otherwise modified the product after delivery.
- Products returned without their original components, accessories, documentation, or packaging where these are necessary to verify the item.
- Digital products or services once access or delivery has been completed, where permitted by law.
- Items where the buyer cannot provide reasonable evidence that the product was purchased through VIKRYA.
- Products returned outside the applicable return period.
Certain product categories may have additional restrictions. The specific return conditions displayed on an individual listing will apply where applicable.
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Damaged or Defective Items
If an item arrives damaged or appears to be defective, buyers should contact VIKRYA as soon as reasonably possible.
Buyers are encouraged to:
- Photograph the outer packaging before opening it, where possible.
- Photograph or record the condition of the product.
- Preserve the original packaging and shipping materials where reasonably possible.
- Avoid repairing, altering, or modifying the product before the issue is reviewed.
- Submit the issue through the available VIKRYA support or return channel.
VIKRYA or the seller may request reasonable supporting information before determining the appropriate next steps.
A buyer may request a return when the product received materially differs from the information provided by the seller.
Examples may include:
- A substantially different model or product.
- A different quantity from what was advertised.
- A materially different condition than stated.
- Missing major components that were represented as included.
- Significant differences between the listing photographs/description and the product received.
- An item represented as genuine that is subsequently determined to be counterfeit.
Minor differences that do not materially affect the nature, functionality, or value of the product may not qualify for a return.
To request a return, the buyer should use the return or support option available through their VIKRYA account or contact VIKRYA Customer Support.
The buyer may be asked to:
- Identify the relevant order.
- Select or explain the reason for the request.
- Provide relevant information and supporting evidence.
- Submit the request for review.
VIKRYA may contact the buyer or seller if additional information is reasonably required.
A buyer should not return an item until the applicable return instructions have been provided.
Where a return is accepted, the buyer may receive information regarding:
- The return address
- The applicable return method
- The period within which the item should be returned
- Packaging requirements
- Responsibility for applicable return shipping costs
Failure to follow applicable return instructions may affect the processing of the return.
Responsibility for return shipping costs may depend on the reason for the return, the seller's applicable return conditions, VIKRYA's policies, and applicable law.
Where an item is materially not as described, damaged, defective, incorrect, or otherwise eligible for a legally required remedy, responsibility for return shipping will be determined in accordance with the applicable circumstances and legal requirements.
Where a return is accepted for another reason, the buyer may be responsible for applicable return shipping costs.
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Condition of Returned Items
Returned products should be sent back in substantially the same condition in which they were received, subject to reasonable inspection or testing required to determine whether the product is defective or not as described.
Where applicable, the buyer should include:
- Original accessories.
- Manuals and documentation.
- Product components.
- Tags or labels.
- Original packaging.
- Any other items supplied with the order.
A reduction or denial of a refund may apply where the product has been damaged, altered, or materially changed after delivery beyond reasonable inspection.
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Review of Returned Items
Where a returned item is received, the seller or another relevant party may review the item to determine whether the applicable return requirements have been met.
The review may consider:
- The condition of the item
- Whether the returned item matches the item originally supplied
- Whether components or accessories are missing
- Whether the reported issue is consistent with the information provided
- Whether the item appears to have been materially altered, damaged, or modified after delivery
Additional information may be requested where reasonably necessary.
Where a refund is approved, it will be processed in accordance with the applicable return conditions, transaction circumstances, and payment method.
The refund may include amounts that are required to be refunded under the applicable transaction terms or applicable law.
Refund processing times may vary depending on the payment provider, financial institution, and other factors outside VIKRYA's reasonable control.
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Alternative Resolutions
Depending on the circumstances, a return may not always be the only available resolution.
Where appropriate and permitted by applicable law, VIKRYA or the seller may offer an alternative resolution, which may include a replacement, partial refund, or another mutually acceptable remedy.
Any alternative resolution will depend on the circumstances of the relevant transaction and the agreement of the applicable parties.
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Incorrect or Missing Items
If a buyer receives an incorrect item or an order is missing an item that was purchased, the buyer should report the issue as soon as reasonably possible.
VIKRYA may request relevant information or supporting evidence before determining the appropriate next steps.
Depending on the circumstances and applicable policies, the resolution may include a replacement, return, refund, or another appropriate remedy.
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Fraudulent or Abusive Return Requests
VIKRYA may review suspicious or potentially abusive return activity.
This may include circumstances involving:
- Returning a different item from the one purchased
- Intentionally damaging an item
- Providing false or misleading information
- Repeated misuse of return procedures
- Manipulating photographs or other supporting evidence
- Attempting to improperly retain both the product and the refunded amount
Where fraudulent or abusive activity is reasonably identified, VIKRYA may reject the request, restrict account activity, suspend an account, or take other appropriate action in accordance with applicable policies and law.
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Seller Responsibilities
Sellers are responsible for accurately describing their products and clearly stating any applicable return conditions.
Sellers should:
- Provide accurate product descriptions
- Upload genuine and representative photographs
- Clearly disclose material defects or damage
- Package products appropriately
- Respond to legitimate return or customer-support requests within a reasonable period
- Follow VIKRYA's applicable marketplace policies and applicable law
A seller's failure to comply with these requirements may affect their account or selling privileges.
Buyers are responsible for:
- Reviewing the listing carefully before purchasing.
- Providing accurate delivery information.
- Inspecting the item promptly after delivery.
- Reporting eligible issues within the applicable timeframe.
- Providing truthful information and supporting evidence.
- Following approved return instructions.
- Returning the correct item in the required condition.
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Transaction-Related Return Issues
If a buyer and seller cannot resolve a return-related concern, either party may contact VIKRYA Customer Support.
VIKRYA may review relevant information, which may include:
- The original product listing
- Product photographs and descriptions
- Relevant communications
- Shipping or delivery information
- Photographs or videos provided by the parties
- Applicable marketplace policies
- Applicable legal requirements
Where appropriate, VIKRYA may provide reasonable assistance or take action in accordance with the applicable Platform policies and legal requirements.
Return requests must be submitted within the applicable timeframe displayed on the product listing, order page, or otherwise communicated under VIKRYA's applicable policies.
Buyers should report eligible issues as soon as reasonably possible.
Failure to submit a request within the applicable period may affect return eligibility, subject to any rights that cannot legally be excluded or restricted.
This Return Policy does not limit any rights or remedies that buyers or sellers may have under applicable consumer protection, e-commerce, contract, or other laws.
Where mandatory law provides a buyer with a right to cancel, return, refund, replacement, or other remedy, those legal rights will apply regardless of the terms of this policy.
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Changes to This Return Policy
VIKRYA may update this Return Policy from time to time to reflect changes to its marketplace, business practices, or applicable legal requirements.
Any updated version will be published on the VIKRYA website with the revised effective date. The updated policy will apply to transactions made after the effective date, unless otherwise required by law.
If you have questions regarding a return, refund, replacement, or transaction-related issue, please contact VIKRYA Customer Support through the support options available on our website.
When contacting support regarding an order, you may be asked to provide your order number, registered email address, and relevant information about the issue.